Note: This English version is an unofficial translation provided for convenience only. In the event of any discrepancy or conflict, the Chinese version shall prevail.
1. All Let's K100 NFC physical cards are exclusive assets of the platform; ownership of the card belongs to the Let's K100 platform operating company, and users enjoy only the right to use the card for benefits.
2. Let's K100 platform physical cards are of two types: (1) anonymous cards not bound to a phone number or WeChat account; (2) dedicated cards bound to a user's phone number or WeChat account.
3. Anonymous cards (not bound to a phone number or WeChat account): support only NFC-tap benefits, have no bound personal information, do not record points, and cannot be used for loss-reporting, information recovery, points appeals or other after-sales services.
4. Dedicated cards (bound to a phone number or WeChat account): for the personal use of the bound user only, for personal use only, and enjoy points recording, points redemption, card loss-reporting and after-sales rights-protection services.
5. All benefits of this card may be used only by tourists holding their own valid travel documents; the card may not be lent, shared, transferred or resold.
1. This card is intended exclusively for compatriots from the Hong Kong, Macao and Taiwan regions and international tourists travelling or doing business in mainland China, to enjoy partner-merchant benefits on the platform.
2. Cards not bound to a phone number or WeChat account are the platform's general anonymous benefit cards and cannot be recovered if lost.
3. This card does not support use by mainland users aged 18 and above.
1. When a user consumes at a partner merchant offline with a Let's K100 physical card, presents the card for identity verification and enjoys the platform's exclusive benefits, the merchant records the consumption through its dedicated redemption back office and accrues consumption points to the user's card account. Platform points rules, validity periods, redeemable benefits and usage conditions are published uniformly by the platform; the platform has the right to reasonably adjust the points system per operational needs, publishing such rule adjustments on the platform in advance.
2. Platform points may only be redeemed for platform-designated benefits and offers according to the published rules; points have no cash value and cannot be cashed out, converted to cash, or transferred; points unused beyond their validity expire automatically.
3. If a user has a dispute with a merchant over card benefits, they may contact the platform for feedback, and the platform will assist the user and merchant to resolve it through negotiation.
1. If a physical card is lost, damaged or becomes invalid, the user may contact platform customer service to report the loss and apply for a replacement. To verify card ownership and safeguard user benefits, the platform recommends that users promptly bind their own phone number or WeChat account upon receiving the card; if a physical card is not bound to a phone number or WeChat account, the platform cannot verify the actual owner, and thus cannot process a loss report for the user, nor freeze or migrate the points under the card. Before a loss report takes effect, regardless of whether the card is bound, any result from use of the card by others—such as benefit consumption or points changes—shall be borne by the user.
2. Card damage: if the card's hardware fails and cannot be tapped, the user may contact customer service, which will verify the bound information and process a replacement and points migration.
1. Users are strictly prohibited from lending, transferring or reselling this physical card; once discovered, the platform has the right to freeze the card, reclaim the card, clear account points, and terminate service eligibility.
2. Forging, altering, cracking or duplicating physical-card information and the recognition system is strictly prohibited; once discovered, the platform will permanently freeze the card and zero out points, and reserves the right to pursue the legal liability of the party involved.
3. Users are strictly prohibited from malicious order-flooding, abuse of benefits, false complaints or malicious refunds; the platform has the right to restrict or freeze their usage rights and recover improperly obtained gains.
4. If a user's use of card benefits involves violations or false consumption, the platform has the right to cancel benefit eligibility and deduct points, and reserves the right to pursue the legal liability of the party involved.
5. If a user uses the platform and physical card to commit illegal or non-compliant acts, malicious order-flooding, malicious refunds, false complaints, benefit abuse or points theft, the platform may freeze the user's account, card and points.
1. This physical card, if not bound to a phone number or WeChat account, is uniformly treated as an anonymous general card; if lost, loss-reporting, loss appeals and similar services cannot be processed, and points cannot be recovered.
2. After receiving the card, the user may voluntarily choose to bind a personal phone number or WeChat account; once binding is complete, they may enjoy points recording and after-sales protection services.
These usage rules take effect from the date the user receives the card and uses the platform's benefit services. The final right of interpretation belongs to White Whale Intelligent Linkage (Shenzhen) Technology Co., Ltd.